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BOM’s Message about the disease:

Dear valued customers,

Recently, facing the evolution of 2019-nCoV acute respiratory disease, a great number of urgent actions have been implemented by governments, health authorities, airlines, etc. to prevent and control the disease.

Vietjet has been proactive, pioneered in disease prevention and control, taken initiative in operation to ensure safety for passengers and staff.

Vietjet has taken the initiative in supporting passengers and successfully transported all passengers between China and Vietnam before the decision to stop operating the routes to/from China on February 1, 2020. Dozens of additional flights have been done very urgently with the efforts of all departments in applying for flight permits, notifying to customers and working closely with aviation authorities, health authorities, quarantine agencies at airports, etc. Vietjet is proud to be the only airline among 126 ones in the world which has operated routes to/from China in time to "rescue" all our passengers.

Valued customers are ensured absolute safety because the aviation industry and Vietjet applies the highest international standards of the World Health Organization (WHO) and the International Air Transport Association (IATA) in disease prevention with the participation and under strict control of airport authorities, health authorities and customs to ensure safety for aircraft and health of passengers as well as flight crews, cabin crews, etc.

In disease prevention, keeping calm, being well-informed and careful in every single action individually also create success for the whole community. Vietjet would like to thank our customers who have been accompanying and trusting us. Vietjet pledges to keep trying with all resources to bring green, environmental friendly flights with good values to everyone. The good news for all of us: Vietjet is opening new routes to 1.2-billion-people India market. Vietjet’s great crews are continuing on their mission.

Please accompany Vietjet to continue green flights, carrying dreams, smiles of happy customers and protecting the green planet.

Thank you for your attention to this matter.

Managing Director Luu Duc Khanh